Returns

The return of non-defective goods is governed by the Return Policy as amended from time to time. We will not accept the return of goods or provide any refund for those goods unless you comply with the terms of the Return Policy.

For the avoidance of doubt, we are under no obligation to accept the return of non-defective goods and may refuse to do so at our absolute discretion.

If any product you purchase from us is faulty or damaged (through no fault of your own) we will, at our discretion, gladly exchange it or credit the purchase back to your account.

When returning a product, you must ensure it comes back in its original packaging with all ancillary components and manuals included. Items not returned in this state may incur a 15% processing fee (based on the sale price).

Returns due to your error or a change of mind will incur a 10% restocking fee. Generally, returns will only be accepted within 14 days of shipment.

It is your responsibility to arrange and pay for goods to be shipped back to the distribution centre. Goods returned to the distribution centre need to be in "as new" condition. Any goods that have previously been opened will not be accepted.

We undertake to replace any product delivered to you that is faulty or in a damaged condition. If you wish to return a faulty or damaged product, you must notify us through our Contact us page, where we set out our requirements relating to the return of such goods.

If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase, including packaging and postage charges.

Our return authorisation form can be found here.